Returns & exchanges

A calm, clear return policy customers can trust.

Replace this draft with your legal return window and final operating rules before taking orders.

Return window

Suggested retail copy: eligible unused items may be returned within 14 days of delivery with original packaging.

Condition

Items should be unused, unmarked, and returned with dust bag, tags, straps, cards, and protective packaging.

Exchanges

Customers can request another color or style when inventory is available. Price differences should be settled before dispatch.

Refund timing

After inspection, refunds are typically issued to the original payment method. State the actual banking timeline you support.